Jennivieve Regis Aquiles
About Candidate
I have been working as a Service Supervisor at iStore, an Apple Authorized Service Provider, for the past 13 years, where I have gained extensive experience in service operations, team management, customer handling, and technical compliance under Apple standards.
Location
Education
Work & Experience
I oversee day-to-day operations at the service facility as a Service/Apple Compliance Supervisor, making sure that Apple's repair and servicing policies are followed. • Offered new shippers organized training courses on shipping regulations and KBB procedures. • While keeping high customer satisfaction ratings, track and enhance service response times. • Assure compliance with service process compliance and Apple GSX regulations. • To maximize supply levels, track usage, order new parts, and manage inventory. • To find opportunities for operational improvements, create and evaluate service reports. • Made sure that all procedures were conducted in complete accordance with Apple's service and repair policies. • Monitored and made sure all technicians and service personnel completed the Apple Atlas training modules. • Trained staff on best practices and Apple compliance guidelines. • Continually communicated with regional Apple representatives regarding compliance reports
Service Crew
Portfolio
